Frequently Asked Questions 

Q:      My toy has arrived broken. What do I do?
A:     If you suspect that the toy you ordered from us is damaged, please do not accept delivery. Ask the driver/postman that it be returned to sender by crossing out your delivery address and writing, in big letters, "RTS" (Return To Sender). Notify us of what's happened and we will take care of the rest by having a replacement toy sent out to you once the damaged toy is received by us.

If, on the other hand, you accepted delivery and discovered your toy to be broken much later, don't stress. The first thing to do is to notify us about the problem, we will provide you with a special number called a Return Merchandise Authority (RMA) number and further instructions. Repack the damaged toy, in its original packaging, together with the original receipt (if you have one) and everything else that came with it and return it back to us using the 'Reply Paid' address we give you. A replacement toy will be sent to you once the damaged toy is received by us.

Q:      How does the Customer Reward Points programme work?
A:     In a nutshell, you will receive 10 points for every $1 you spend. Toys labelled "BONUS" will reward you with more points (sometimes twice more). You can accumulate your points (and save for something big) or you can use them upon subsequent visits. The choice is yours. To convert points back into dollars, you will need 250 points to make up $1. Please click here for further information and click on the "Terms & Conditions" tab above to read our Terms & Conditions.


Q:      I bought the wrong toy. What do I do?
A:     It is important that when selecting the toy you want that you do so carefully. We understand that many toys look the same, some of them have very similar names, while others do exactly the same things, however, we cannot be held responsible if you make a wrong selection or change your mind.

If you are unsure about anything, we are here to help. Please use our Live Help service, email, or call us by telephone and ask us questions that will help you make the right choice.

Q:      Can I pay by cheque?
A:     Yes you can. In addition to credit cards, we also accept bank cheques, personal cheques, and money orders. But please keep in mind that no orders will be despatched until cheque payments have been cleared by the bank. Cheques normally take around 3 working days to clear.

Q:      I've selected a gift-tag, why cant I include a message?
A:     Gift-tags generally are not very big which means after including the recipients and senders names there generally isn't much room for anything else. However, our Greeting Cards do have the option to include messages if required.

Q:      Do you sell/trade on eBay?
A:     No, we don't.